Learn the key concepts that will make you a much better manager
The Service Profit ChainUnderstand the principles of The Service Profit Chain and how they can help you to develop an outstanding service business
Team Leader's ToolboxFrom team manager to team leader. Practical tools and valuable insights on how to improve your day to day leadership
DIY Team WorkshopConduct your team briefings like a pro. Short videos that you can use to setup the meeting. Sugestions for the agenda and questions for the team to work on.
It's Mike in a box
Understand why the Service Profit Chain
is more important now than ever before!
What our learners say
Director of Communication at Liseberg
The GROW course has been a life changing experiance, not only for me as a manager, but also as a person. The program gives you a toolbox that makes your everyday leadership life easier and more fun. By far the best leadership program I’ve taken and I strongly recommend everyone who gets the chance to participate to do so.
Head of Group Learning and Development at ISS A/S
Mike is a unique and inspiring teacher and facilitator. He combines a lifelong hands-on experience in the service industry with a sharp commercial insight in what drives our business and industry, and an emotional intelligent approach to working with people at all levels.
CEO of The Blue Planet
Mike is very much hands-on and also great for individual coaching as he keeps things simple and easy to understand and practice. I have with great success worked with Mike in building a new strategy and in the process of implementing a “serviceprofitchain culture” at The Blå Planet.
I am a Leadership Coach, Facilitator and Professional Speaker. I have a background in the hospitality industry where I developed a passion for people and leadership development. Since 2001, I have coached and trained more than 500 people at all levels from shift managers to CEO’s. I am an active advocate of Action Learning, and I often include this in my programs.