On this page, you will find links to things I have written including by book Best! as well as a number of ebooks.
The ebooks are free, you just need to enter your email address and we will send them to you in pdf format.
Best! No need to be cheap as long as you are …
Practical application of the service profit chain and also good introduction to my overall philosophy on what it takes to run a great service company
In this brief e-book, we will look at how the lack of engagement is to a large extent a function of leadership. And that if we really want to change the engagement levels of our teams, we will need to make a radical shift in how we understand the world of work.
We are all born leaders – How to cultivate a culture of leadership
How can we best support our frontline manager and help them grow into competent and inspiring team leaders?
Most managers in the service industry are really good at management, what they sometimes are less proficient at is the leadership component. In this ebook, I would like to try and demystify the leadership part and translate what may seem as fluffy to some people into practical steps that can relatively easily be integrated into your busy day.