Why the Service Profit Chain is more important than ever before.
In this short series of 5 video modules, you will learn why a conceptual framework developed in the early cities is possibly more important than ever before if you want to create a successful service business. The course is free so just jump right in
The Service Profit Chain – The framework that underpins all the best service organisations
Understand how you can use principles of The Service Profit Chain to create an outstanding service business. In these 5 easy to follow modules with a total of 21 video lessons, Mike will take you through the why the what and the how of this inspiring framework that is at the foundations of all the best service business in the world.
The Team Leader’s Toolbox – Learn the key tools and practices that will make you a much better manager
Engagement is a function of leadership. Your leadership. Research shows that up to 70% of the level of engagement of any given individual can be attributed back to the leadership style of the person they report to. That is why YOU make a huge difference to THEM!
This is not rocket science – the tools and principles are fairly simple to grasp and they will make a huge difference to how your team performs as well as your own sense of accomplishment
Team Workshops and Briefings ( DIY)
This is all about bridging the knowing-doing gap. If you have been to any of my live training or done my online training, you will have learnt that team briefings and team conversations are the crucial lubricants that keep your team humming along.
Many of the team leaders I work with recognise that but when it comes to actually conducting the meeting, they seem to shy away or the end up in these very unproductive monologues that team members dread and they themselves hate to have to do.
But it does not have to be such a scary challenge – here is how I can help you.